FAQs

HOW MUCH DOES EMBROIDERY COST?

Please see our price list where you can find out how much your embroidery will cost based upon the size of the embroidery and the number or items you would like embroidered.

This is the price to be charged on top of the cost of the item/garment which you may also wish to purchase from our online catalogue

SET-UP OR DIGITIZING COST FOR MY EMBROIDERY DESIGN?

The is no fee for digitizing if you would just like standard text.

Embroidery set-up costs £20 for a single logo, either front or back embroidery, and £25 for both, a front and back embroidery.

This is a one off cost as we will keep your logo on file for any future orders.

If you would like one design in more than one size or multiple designs, please contact us for a quote.

WHAT IS DIGITIZING?

Digitizing is the process where we take your logo/text and create actual stitch paths for the machine to use to sew. This is a skilled job and is one of the main elements of high quality embroidery.

WHAT IS THE USUAL SIZE OF A LOGO TO THE LEFT BREAST?

We would usually recommend having your design at 90mm wide for a left breast and unless otherwise requested this is the size we will digitize your design at.

HOW MANY COLOURS CAN I HAVE IN MY DESIGN?

Your design can be up to a maximum of 6 colours

CAN I PICK MY OWN THREAD COLOURS?

You may pick your own thread colours from our colour chart (please note, due to screen resolution colours may differ slightly from how you see them on your screen). Most often customers trust us to colour match the thread to the logo they provide us with.

I WANT TO HAVE DIFFERENT COLOURS ON DIFFERENT SHIRTS. CAN YOU DO THAT?

Absolutely. There is no charge for colour changes on your embroidery order.

CAN YOU EMBROIDER MY LOGO ONTO A SELECTION OF DIFFERENT ITEMS?

Yes, as long as the logo stays the same size for no additional set up fees we can embroider the same logo onto a selection of items e.g Polo shirt, Hoodie, Bag, Towel, Beanie Hat, Equestrian items, Baby Grow, the list is endless!

WHAT IS THE LARGEST SEWING AREA FOR A DESIGN?

The largest area we can embroider is 20 x 30 cm so anything that fits within these dimensions can be embroidered. If your design is bigger it may be possible to split it into multiple embroideries, please contact us if you would like to discuss this.

CAN WE HAVE MORE THAN ONE EMBROIDERY ON THE SAME ITEM?

Yes of course, you can have as many embroideries as you like, however each one will have to be digitized and only one of these will be FOC if your order is over £150 (before VAT). Please contact us for a quote if you would like multiple embroideries on the same item.

CAN I CHOOSE MY OWN FONT?

For Text Only embroidery you can choose from any of the fonts on our font chart. Fonts not on this chart can be used but a digitizing set up fee or £20 + VAT will apply to create your embroider in a font that is not from this chart

WHAT IS THE SMALLEST LETTER YOU CAN MAKE?

We can make letters incredibly small, but we don’t recommend sewing letters less than 7.5mm high. The quality of the stitching decreases considerably at heights lower than 7.5mm, particularly on specific fabrics, such as pique and fleece.

WHAT ARE THE PAYMENTS TERMS?

All business is strictly Pro Forma unless otherwise agreed. No items will be embroidered until full payment has cleared.

WHAT PAYMENTS DO YOU ACCEPT?

Payment can be made via our website, usually via a personalised web link which will be emailed to you when you order. You may pay via Debit or Credit Card, Paypal, or we also accept BACs. We no longer accept Cheques.

CAN WE SEE OUR DESIGN BEFORE YOU GO AHEAD WITH THE EMBROIDERY?

Yes – once we have received your payment and had your design digitized we can send you a PDF of the design if you would like to see one before we start embroidering your items.

HOW LONG FROM CONFIRMING MY ORDER UNTIL I RECEIVE IT?

We aim to dispatch within 7-10 working days of approval of design. We dispatch by Royal Mail Second Class Signed for or My Hermes 48hr. Your consignment is trackable. You will be notified by email when your order has been dispatched.

HOW MUCH DO YOU CHARGE FOR DELIVERY?

Delivery is £5.90 to UK and Ireland and £12.95 to the rest of the world on orders direct from our website. Orders placed through enquiries may vary.

WHAT FORMAT DO WE NEED TO SEND OUR LOGO TO YOU IN?

Any high quality image is fine, The better the quality of the artwork you provide, the more closely we can match what you are looking for. PDF & JPEG are preferred. Files can be emailed to hello@embroiderylocker.co.uk

WHAT KIND OF ITEMS CAN BE EMBROIDERED?

Our motto is, "If we can hoop it, and a needle can go through it, we can embroider it." Most soft items can be embroidered. Call us with questions about your particular item on 01684 572247

CAN YOU EMBROIDER ONTO AN ITEM WHICH I PROVIDE?

Yes we can embroider onto your own items. There is a £0.50 surcharge per item (see our price list) We must also stress that in the highly unlikely event that there is any damage to your item or any mistakes made, we will not be held responsible for replacing or repairing your item.

IS THERE A MINIMUM ORDER?

No, there is no minimum order.

WE ALREADY HAVE OUR LOGO DIGITIZED, CAN YOU USE IT?

If it is a .dst or .pes embroidery format we can use it. However we will not be held responsible for the quality of the digitizing and the way it sews if we have not digitized your file ourselves.

WHAT IS YOUR RETURNS POLICY?

Due to the custom nature of embroidery, we cannot accept returns or exchanges unless the item has been purchased from us and has a clear manufacturers defect or there is a clear decoration defect. All request for returns must be made within 30 days.

HOW DO I ORDER AN ITEM?

To order an item, please go to the catalogue and choose the item that you would like to purchase and add it to the Enquiry. You need to fill out the Enquiry form and hit send. We will then respond to you via email with a quote. You will be emailed a personalised order payment link where you will be able to check out via our website and be able to pay via pay pal or credit card